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Allysonamh Author

Level 1

4 points

Can’t set up Face ID

Face ID stopped working w iOS 16.1. I tried to set up again and just keep getting move phone lower. I have tried restarting, removing my phone case, setting up at night and day. Help!

iPhone 13

Posted on Mar 21, 2023 6:12 AM

Top-ranking reply

The Kwamster

Level 3

894 points

Posted on Mar 21, 2023 6:28 AM

Have you tried doing it in a space with better lighting? Here's what Apple says about setting it up: "Make sure nothing is covering the TrueDepth camera or your face. If something is obstructing your nose or mouth, such as glasses or a face mask, you may be asked to remove these items temporarily during the setup process." Here are the specific steps if Face ID isn't working: If Face ID isn’t working on your iPhone or iPad Pro – Apple Support (UK)

Hope some of this helps!

-K

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Can’t set up Face ID

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