Face ID stopped working on my iPhone 14 Plus after iOS 17.6.1 update

This issue started a few days ago in my iPhone 14plus after days updating to IOS 17.6.1, From then my Face ID was acting funny from working then and there to completely stoped working. and I have tried restarting my phone (different way through settings) and tried resetting it but I was not able to set a face ID stating that “face Id is not available”.


[Re-Titled by Moderator]

iPhone 14 Plus, iOS 17

Posted on Aug 22, 2024 8:04 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 22, 2024 8:39 AM

Follow these steps, testing after each step:


If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Repair Request.



Need more help?



Click ▶︎ Check Repair Status. 🔧


Good luck! 👋🏼😉

3 replies
Question marked as Top-ranking reply

Aug 22, 2024 8:39 AM in response to PatrickBateman541

Follow these steps, testing after each step:


If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Repair Request.



Need more help?



Click ▶︎ Check Repair Status. 🔧


Good luck! 👋🏼😉

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Face ID stopped working on my iPhone 14 Plus after iOS 17.6.1 update

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