Loading old videos
Why does my phone say “an error occurred while trying to load a higher quality version of this video”?
iPhone 13 Pro
User profile for user:
Gena_D
User level:
Community Specialist
Hello jaxson164,
This page gives some great information about iCloud Photos and what you can do when they're not working as expected: Get help with iCloud Photos - Apple Support.
This may also be caused by a lack of free space on your iPhone, so the full file cannot be downloaded. Take a look at the information and troubleshooting in this article for further help with that: Manage your photo and video storage - Apple Support.
We hope this helps. Let us know if we can assist with anything else at all. Take care.