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User profile for user: Bill569
Bill569 Author
User level: Level 1
5 points

Email Notifications not going to lockscreen. Iphone 11--iOS 16.3.1

My email notifications are not going to my phone until I open the mail app. I have both the Gmail and Mail app, and neither of them are sending notifications through to my phone until I open and refresh the app. Notifications are turned on, and set to show up on lock screen, but they are not showing up as they should. They used to show up on my lockscreen, and no settings have been changed. I attached a picture of what my notifications are set too.

Both email accounts are work accounts so I need to see the notifications in a timely manner, any help resolving this issue would be appreciated!

iPhone 11, 16

Posted on Mar 21, 2023 3:12 PM

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User profile for user: mikeg28806
mikeg28806
User level: Community Specialist

Posted on Mar 22, 2023 1:21 PM

Thanks for posting in the Apple Support Communities Bill569,


The following page provides information that specifically addresses the settings that bring in new message from your Gmail account:


The following section is particularly applicable, and may provide the solution:


By default, Fetch New Data settings are based on what's provided by your email service. If Push isn't available as a setting, your account will default to Fetch. These settings affect how your device receives email. To adjust these settings:

1. Go to Settings > Mail, then tap Accounts.

2. Tap Fetch New Data.

3. Choose a setting — like Automatically or Manually — or choose a schedule for how often the Mail app fetches data.

With iOS 11 and later, and iPadOS, Automatically is set by default. Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi.


We hope this helps!

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User profile for user: mikeg28806
mikeg28806
User level: Community Specialist

Mar 22, 2023 1:21 PM in response to Bill569

Thanks for posting in the Apple Support Communities Bill569,


The following page provides information that specifically addresses the settings that bring in new message from your Gmail account:


The following section is particularly applicable, and may provide the solution:


By default, Fetch New Data settings are based on what's provided by your email service. If Push isn't available as a setting, your account will default to Fetch. These settings affect how your device receives email. To adjust these settings:

1. Go to Settings > Mail, then tap Accounts.

2. Tap Fetch New Data.

3. Choose a setting — like Automatically or Manually — or choose a schedule for how often the Mail app fetches data.

With iOS 11 and later, and iPadOS, Automatically is set by default. Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi.


We hope this helps!

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Email Notifications not going to lockscreen. Iphone 11--iOS 16.3.1

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