I got my replacement AirPods but I can’t get it to link cause of the serial number

Air pods not sinking and the serial number for my left one which is a replacement has a different serial number that is not showing.

iPhone 14 Pro Max, iOS 16

Posted on Mar 21, 2023 11:17 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2023 5:29 PM

Hello seku128,


We would like to see how we can help you with your replacement AirPod. Follow the steps in this link and let us know if the issue persists: Set up your replacement AirPods or charging case - Apple Support


"Set up your AirPods or charging case

  1. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button  next to your AirPods.
  2. Tap Forget This Device.
  3. Tap Forget Device, and tap again to confirm.
  4. Put both AirPods in your charging case.
  5. Open the lid and check the status light. It should flash amber.
  6. Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
  7. Go to the Home Screen on your iPhone, iPad, or iPod touch.
  8. Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
  9. Tap Connect, then tap Done."


Cheers!


Similar questions

1 reply
Question marked as Top-ranking reply

Mar 22, 2023 5:29 PM in response to seku128

Hello seku128,


We would like to see how we can help you with your replacement AirPod. Follow the steps in this link and let us know if the issue persists: Set up your replacement AirPods or charging case - Apple Support


"Set up your AirPods or charging case

  1. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button  next to your AirPods.
  2. Tap Forget This Device.
  3. Tap Forget Device, and tap again to confirm.
  4. Put both AirPods in your charging case.
  5. Open the lid and check the status light. It should flash amber.
  6. Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
  7. Go to the Home Screen on your iPhone, iPad, or iPod touch.
  8. Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
  9. Tap Connect, then tap Done."


Cheers!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I got my replacement AirPods but I can’t get it to link cause of the serial number

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.