Can't update to macOS Big Sur 11 system is stuck on Catalina 10.15.7

Having issues updating my Microsofts word, etc due to error showing I need Big Sur 11 or higher, however I Can't update to macOS Big Sur 11 system is stuck on Catalina 10.15.7

iMac 27″, macOS 10.15

Posted on Mar 22, 2023 12:22 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2023 2:13 PM

What model year is your iMac?

The model year of an iMac is available at Apple menu > About This Mac.

A late 2012 through late 2013 iMac can be upgraded to Catalina 10.15.7 but no later. See: How to download macOS - Apple Support

A mid 2014 and late 2014 iMac can be upgraded to the latest version of Big Sur macOS 11 but no later. See: How to download macOS - Apple Support

A late 2015 iMac can be upgraded to the latest version of Monterey macOS 12. See:How to download macOS - Apple Support

A 2017 or later iMac can be upgraded to the current version of Ventura macOS 13. See: How to upgrade to macOS Ventura - Apple Support


2 replies
Question marked as Top-ranking reply

Mar 22, 2023 2:13 PM in response to GP2323

What model year is your iMac?

The model year of an iMac is available at Apple menu > About This Mac.

A late 2012 through late 2013 iMac can be upgraded to Catalina 10.15.7 but no later. See: How to download macOS - Apple Support

A mid 2014 and late 2014 iMac can be upgraded to the latest version of Big Sur macOS 11 but no later. See: How to download macOS - Apple Support

A late 2015 iMac can be upgraded to the latest version of Monterey macOS 12. See:How to download macOS - Apple Support

A 2017 or later iMac can be upgraded to the current version of Ventura macOS 13. See: How to upgrade to macOS Ventura - Apple Support


Mar 23, 2023 7:56 AM in response to GP2323

Presently, Microsoft only supports the current Microsoft 365, or Office 2019/2021 for Mac as new installations on macOS Big Sur, or later. Office 2008/2011 for Mac are incompatible with Catalina's 64-bit application requirement.


If your particular Mac (per FoxFifth's post) really cannot upgrade beyond Catalina, then you are faced with using a Microsoft Office clone that would still be compatible with your existing Office documents.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't update to macOS Big Sur 11 system is stuck on Catalina 10.15.7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.