You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPad USB port is unreliable

All of newer iPads use a USB-C port for all charging and external connections. Unfortunately this USB-C port is very unreliable. I have an iPad Pro 11 inch, 2nd Generation; After only two and a half years of use, it has become increasingly difficult to get a reliable connection with any charger, regardless of manufacturer. This also applies to attempting a hardware connection to iTunes as well! How can this increasingly frustrating problem be solved?

Posted on Mar 22, 2023 5:02 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2023 5:08 PM

If you are experiencing connection difficulties, have you considered purchasing a new USB-C cable?


Should the problem persist with a new cable, you might then reasonably conclude that the iPad’s USB-C port may have suffered physical damage - and may require repair. You might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and its USB-C port:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Mar 22, 2023 5:08 PM in response to Marchwind1949

If you are experiencing connection difficulties, have you considered purchasing a new USB-C cable?


Should the problem persist with a new cable, you might then reasonably conclude that the iPad’s USB-C port may have suffered physical damage - and may require repair. You might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and its USB-C port:

Genius Bar Reservation and Apple Support Options - Apple

IPad USB port is unreliable

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.