my iPad Air 3-rd generation (approximate MFD. 2020) exterior camera showing a black screen ? can it be fixed at home ?

My iPad Air third generation (approximate MFD. 2020) the exterior camera is showing a black screen. Can it be fixed at home.

iPad Air 3, iPadOS 16

Posted on Mar 23, 2023 2:05 AM

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Question marked as Top-ranking reply

Posted on Mar 23, 2023 3:33 AM

As a first step, perform a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If the problem with your camera is not resolved by the restart, you perhaps have a hardware fault that will require repair. You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If your iPad requires service or repair, you’ll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Mar 23, 2023 3:33 AM in response to 907tkascott

As a first step, perform a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If the problem with your camera is not resolved by the restart, you perhaps have a hardware fault that will require repair. You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If your iPad requires service or repair, you’ll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

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my iPad Air 3-rd generation (approximate MFD. 2020) exterior camera showing a black screen ? can it be fixed at home ?

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