Videos on YouTube or other streaming sites show one frame every ten seconds or more only since upgrading Early 2015 MBPro Retina to Monterey 12.6.3 on mulitple browsers (Chrome, Safari, Opera, Firefox). No VPN, no proviate browsing etc.

Since upgrading to Monterey 12.6.3 on my Early Retina MBP 2015 (which is supported) I can't stream anything. Buffering is slow and only audio plays correctly. Video is like 5 frames a minute on many browsers on all websites.


Ironically, I updated to update Safari and this is what I get....

Earlier Mac models

Posted on Mar 23, 2023 4:23 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2023 11:56 AM

Hi JustAsking23,


If the issue persists across multiple browsers it may be worth to test in a completely new user.


"Add a user

  1. On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .
  2. If the lock at the bottom left is locked , click it to unlock the preference pane.
  3. Click the Add button  below the list of users.
  4. Click the New Account pop-up menu, then choose a type of user.
    • Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
    • Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
    • Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to or change settings on the computer. To give the user permission to access your shared files or screen, you may need to change settings in the File Sharing, Screen Sharing, or Remote Management pane of Sharing preferences. See Set up file sharing and Share the screen of another Mac.


  1. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  2. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  3. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  4. Click Create User.
  5. Depending on the type of user you create, you can also do any of the following:
    • For an administrator, select “Allow user to administer this computer.”
    • For an administrator, select “Allow user to reset a password using Apple ID.”
    • Use Sharing preferences to specify whether the user can share your files and share your screen.


For information about Apple’s privacy policy, see the Apple Privacy Policy website.

If your Mac or Magic Keyboard has Touch ID, a new user can add a fingerprint after logging in to the Mac."


After in the new account, try streaming in Safari and other browsers again. If the issue is resolved, it may be due to specific extensions that are loaded into your browsers. You can see how to check for these in Safari:


Cheers!


3 replies
Question marked as Top-ranking reply

Mar 24, 2023 11:56 AM in response to JustAsking23

Hi JustAsking23,


If the issue persists across multiple browsers it may be worth to test in a completely new user.


"Add a user

  1. On your Mac, choose Apple menu  > System Preferences, then click Users & Groups .
  2. If the lock at the bottom left is locked , click it to unlock the preference pane.
  3. Click the Add button  below the list of users.
  4. Click the New Account pop-up menu, then choose a type of user.
    • Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
    • Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
    • Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to or change settings on the computer. To give the user permission to access your shared files or screen, you may need to change settings in the File Sharing, Screen Sharing, or Remote Management pane of Sharing preferences. See Set up file sharing and Share the screen of another Mac.


  1. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  2. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  3. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  4. Click Create User.
  5. Depending on the type of user you create, you can also do any of the following:
    • For an administrator, select “Allow user to administer this computer.”
    • For an administrator, select “Allow user to reset a password using Apple ID.”
    • Use Sharing preferences to specify whether the user can share your files and share your screen.


For information about Apple’s privacy policy, see the Apple Privacy Policy website.

If your Mac or Magic Keyboard has Touch ID, a new user can add a fingerprint after logging in to the Mac."


After in the new account, try streaming in Safari and other browsers again. If the issue is resolved, it may be due to specific extensions that are loaded into your browsers. You can see how to check for these in Safari:


Cheers!


Mar 24, 2023 4:51 PM in response to JustAsking23

Hi JustAsking23,


If you have any third-party anti-virus software running or installed, you can test temporarily removing it. You can also make sure all ports used by apple software are allowed: TCP and UDP ports used by Apple software products - Apple Support


However, there's a possibility it may be a bigger issue. If you've attempted and completed the steps previously recommended by DerekM87 and it continues, reach out to Apple Support directly to further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support



Best.


Mar 24, 2023 12:50 PM in response to DerekM87

A little more information.


So immediately after the update to Monterrey, video playback had buffering issues on all browsers. The next morning, (computer went to sleep but was not turned off or restarted) I was able to watch a video on YouTube ~ 12 min in length with no issue on Safari. Later that day, it was back to the same buffering issue with video frames every 10 -15 seconds and audio playing properly. So it's happening on and off, and across all browsers.


Someone had mentioned in another community question that there may be an issue with 2015 MacBook codecs on Monterrey? Any additional thoughts?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Videos on YouTube or other streaming sites show one frame every ten seconds or more only since upgrading Early 2015 MBPro Retina to Monterey 12.6.3 on mulitple browsers (Chrome, Safari, Opera, Firefox). No VPN, no proviate browsing etc.

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