Issues with location of Ipad

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Level 1

4 points

Issues with location of Ipad

I have a 9th generation IPad 16.3.1 IOS version. I have the sky go app and today for some reason when I try to watch TV it’s telling me “content cannot be viewed from this country, go to Sky.com/EUPortability”. Their website says as of 1st January 2023, you can no longer use the App in the EU, but I am in the UK and it was fine yesterday. I have tried the app on my Samsung phone and my computer with no problems, so I assume there is a location problem with my IPad, what do I need to check to see what’s going on. I’ve tried restarting the pad, deleting/reinstalling the app, re selecting my Wi-Fi, still nothing. Can anyone suggest anything.

iPad, iOS 10

Posted on Mar 23, 2023 9:15 AM

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Answer 1

LotusPilot

Level 10

318,953 points

Mar 23, 2023 9:28 AM in response to JackieJ1234

First, post Brexit, the UK is no longer a member of the European Union (EU).

Your location, as determined by the App and Sky’s back-end servers will derive and confirm your location based upon several factors, including (but not necessarily limited to) your public IP Address. If you are using a VPN or installed security Apps that use a network proxy, you may appear to be somewhere other than the UK.

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Issues with location of Ipad

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