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Brand new Applewatch Ultra Dead

My brand new (first day) Apple Watch Ultra is dead, doesn’t appear to charge and doesn’t appear to reset. The only thing I can get is (only if I put my old series 2 on the charger first), then put the ultra on I get the Apple logo and a flickering clock face for about 3 seconds. Then nothing, no response to any button. No indication that it is charging. Did I get a Lemmon?

Apple Watch Ultra

Posted on Mar 23, 2023 12:46 PM

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Question marked as Top-ranking reply

Posted on Mar 23, 2023 2:07 PM

Possibly. Did you follow all the steps in:

If your Apple Watch won't charge or it won't turn on - Apple Support


Your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it:

Genius Bar Reservation and Apple Support Options - Apple


You should have 14 days to return or exchange it:

Returns & Refunds - Shopping Help - Apple



1 reply
Question marked as Top-ranking reply

Mar 23, 2023 2:07 PM in response to Jman411

Possibly. Did you follow all the steps in:

If your Apple Watch won't charge or it won't turn on - Apple Support


Your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it:

Genius Bar Reservation and Apple Support Options - Apple


You should have 14 days to return or exchange it:

Returns & Refunds - Shopping Help - Apple



Brand new Applewatch Ultra Dead

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