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User profile for user: abdulkerim192
abdulkerim192 Author
User level: Level 1
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merhaba 04.02.2023 tarihinde sıfır telefon satın aldım ses sorunu yaşadım telefonu zorlu center apple servisine götürdüğümde mikrofonun eksik parçası olduğu söylediler ve bunun kullanıcı hatası dediler 11000 tl bi ücret istiler ben ve telefon daha önce hiç açılmamış dediler nasıl oluyorda açılmamış sıfır telefonun parçası eksik diyip kullanıcı hatası diyorlar lütfen yardımcı olun

iPhone 11, 16

Posted on Mar 23, 2023 3:27 PM

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User profile for user: Carol B.
Carol B.
User level: Level 6
11,680 points

Posted on Mar 23, 2023 3:44 PM

If I understand the translation of your question, then it seems you bought this iPhone 11 new from a non-Apple store or person. Now Apple wants to charge you to fix the microphone that is missing a part. The best thing would be to return the phone and get your money back. If you cannot, please understand this:


Your options If you can't get your money back:


  1. Understand that we can't help you and Apple will NOT HELP YOU unless you were the original buyer of the iPhone/iPad and you can provide the Original Purchase Receipt with the device Serial Number clearly printed on the receipt. There are no exceptions to this policy. NONE.
  2. Recycle the device responsibly. Apple does take used devices in for recycle, as does Best Buy. They are worthless, so you won't get any money for it, but at least it won't sit in a landfill for all eternity.
  3. You CANNOT use the purchased phone for trade with Apple unless you know the Apple ID and Password.


If this is difficult to understand, please post your question in the link below. It may provide better results.

Resmi Apple Desteği


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User profile for user: Carol B.
Carol B.
User level: Level 6
11,680 points

Mar 23, 2023 3:44 PM in response to abdulkerim192

If I understand the translation of your question, then it seems you bought this iPhone 11 new from a non-Apple store or person. Now Apple wants to charge you to fix the microphone that is missing a part. The best thing would be to return the phone and get your money back. If you cannot, please understand this:


Your options If you can't get your money back:


  1. Understand that we can't help you and Apple will NOT HELP YOU unless you were the original buyer of the iPhone/iPad and you can provide the Original Purchase Receipt with the device Serial Number clearly printed on the receipt. There are no exceptions to this policy. NONE.
  2. Recycle the device responsibly. Apple does take used devices in for recycle, as does Best Buy. They are worthless, so you won't get any money for it, but at least it won't sit in a landfill for all eternity.
  3. You CANNOT use the purchased phone for trade with Apple unless you know the Apple ID and Password.


If this is difficult to understand, please post your question in the link below. It may provide better results.

Resmi Apple Desteği


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