Text Messages

When I transferred my old I phone to my new I phone my text messages didn't move over. How do I get these back?


iPhone 11, 15

Posted on Mar 24, 2023 11:03 AM

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Question marked as Top-ranking reply

Posted on Mar 25, 2023 3:51 PM

Hello Donalddjmill,


If you restored your new iPhone from an iCloud backup, your messages may need to download via Wi-Fi following the restore process:


With Messages in iCloud and Voice Memos in iCloud*, your text messages and voice recordings automatically upload to iCloud. They aren’t included in your backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your text messages and voice recordings can download.


You can also find those details in this resource: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup - Apple Support


If you instead used the Quick Start feature to transfer your data, do you still have access to your prior iPhone? If so, you can erase your new iPhone and attempt the process again: Erase iPhone - Apple Support


Hopefully that puts you on the path to getting your messages on your new iPhone.


Take care.


1 reply
Question marked as Top-ranking reply

Mar 25, 2023 3:51 PM in response to Donalddjmill

Hello Donalddjmill,


If you restored your new iPhone from an iCloud backup, your messages may need to download via Wi-Fi following the restore process:


With Messages in iCloud and Voice Memos in iCloud*, your text messages and voice recordings automatically upload to iCloud. They aren’t included in your backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your text messages and voice recordings can download.


You can also find those details in this resource: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup - Apple Support


If you instead used the Quick Start feature to transfer your data, do you still have access to your prior iPhone? If so, you can erase your new iPhone and attempt the process again: Erase iPhone - Apple Support


Hopefully that puts you on the path to getting your messages on your new iPhone.


Take care.


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