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joshfrai Author

Level 1

25 points

Magic Keyboard Touch ID not working consistently

I have a new Magic Keyboard with Touch ID. Paired with my MacBook Air just fine, and the Touch ID was initially working.

After a couple of days, Touch ID on the keyboard stopped working. Following a computer restart, it will work for a few minutes, and then stop working again.

I've been through regular restarts, restart in Safe Mode and restart to go through Apple Diagnostics (which found no issues). I added another fingerprint. Same behavior every time: Touch ID will work for login to 1 or 2 websites, and then stop working. Touch ID on MacBook Air has worked fine the whole time.

Any ideas? Thanks.

Posted on Mar 24, 2023 1:00 PM

Top-ranking reply

NENoreaster

Level 1

8 points

Posted on Feb 24, 2024 9:47 AM

I've a 2023 14" macbook pro, of today Feb 24 2024, it's fully software-updated with sonoma 14.3.1 and the finger print sensor has been AWFUL and crippled. I took out my finger print, cleaned off the keyboard, which wasn't dirty as I keep it clean, and my fingers are clean, not wet, etc. It took FOREVER to load a new fingerprint and it's still not working, or I would say BARELY! I have not downloaded any software but judging that there's MANY of us having this same exact issue, it's gotta be Apple / Apple software, or maybe a hardware problem where the finger sensor dies? I'm kind of new with Apple products and they're NOT cheap! and this IS leaving a VERY sour taste in my mouth.

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132 replies

Sep 26, 2023 7:54 PM in response to joshfrai

just updated to SONOMA 14.0 and still have the problem.

Biagio62

Level 1

8 points

Sep 29, 2023 5:50 AM in response to behnam_omran

Me too! It's really annoying!

33CBSLD

Level 1

8 points

Oct 9, 2023 5:51 PM in response to joshfrai

Me too!!!

rtfm.pls

Level 1

8 points

Oct 12, 2023 2:19 PM in response to joshfrai

Have the same problem

My setup:

MacBook Pro 13-inch, M1, 2020

Mac OS Sonoma 14.0 (23A344)

Magic Keyboard Touch ID:

Vendor ID: 0x004C

Product ID: 0x029A

Firmware Version: 1.4.8

Minor Type: Keyboard

Oct 21, 2023 2:55 AM in response to joshfrai

it's been 3 days that the Touch ID is working fine.

I really haven't done anything and it's working just fine after 6 months!

Theiji

Level 1

8 points

Oct 21, 2023 1:18 PM in response to behnam_omran

Me too. I didn't do anything and it's working

Oct 25, 2023 12:55 PM in response to joshfrai

I think firmware version of the keyboard is 1.4.8 right now. If I'm not mistaken we've been on 1.4.7. I can confirm it works like a charm at the moment.