Locate FaceTime app
Can’t locate app on my daughter’s iPad on our shared account.
iPad, 16
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User profile for user:
Lager1
User level:
Community Specialist
Hello JNB77,
If you are having trouble finding FaceTime, use the steps here that are meant for locating apps:
Find and open an app in App Library
1. Go to the Home Screen, then swipe left past all your Home Screen pages to get to App Library.
2. You can also open App Library quickly by tapping, the rightmost button in the Dock at the bottom of the screen.
3. Tap the search field at the top of the screen, then enter the name of the app you’re looking for.
4. Or scroll to browse the alphabetical list.
5. To open an app, tap it.
If a category in App Library has a few small app icons, you can tap them to expand the category and see all the apps in it.
You can find these steps along with other information that may be helpful, here: Find your apps in App Library on iPad – Apple Support
If you are experiencing something else with the iPad, provide further details so we can assist.
We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.
Restart your iPad - Apple Support
Update your iPhone or iPad - Apple Support
Cheers!