Can i reset my iClouds without loosing all my data?

My iCloud’s on both iPhones I have current under the same iCloud has been hacked , they think I don’t know, they’re just below me in the place I’m in. They’ve been watching me for weeks, if not months … so I need to factory reset my iCloud and switch accounts . I need to know how to do this without losing all my data. I would like to press charges if possible , it is connected to a iPad or I phone . Please help as soon as possible.


[Re-Titled by Moderator]

Posted on Mar 24, 2023 11:47 PM

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Question marked as Top-ranking reply

Posted on Mar 26, 2023 11:52 AM

Hello MikeyyLanz23,


Thank you for reaching out to Apple Support Communities.


These steps should help you gain control of your Apple ID:


"Gain control of your Apple ID

If you think your Apple ID is compromised, use these steps to gain control of it and review your account information:

  1. Sign in to your Apple ID account page. If you can't sign in or you receive a message that the account is locked when you try to sign in, try to reset or unlock your account.
  2. Change your Apple ID password and choose a strong password.
  3. Review all the personal and security information in your account. Update any information that isn't correct or that you don’t recognize, including:
    • Your name.
    • Your primary Apple ID email address.* If you need to change your email addressupdate the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
    • All alternate email addresses, rescue email addresses, and phone numbers. 
    • The devices that are associated with your Apple ID, if you've already set up two-factor authentication.
    • Security questions and answers. If you think they might be easy to guess, you should change your security questions.

4.Check with your email address* provider to make sure that you control every email address associated with your Apple ID. If you don't control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address. 

5.Set up two-factor authentication for your Apple ID. This additional security feature is designed to prevent anyone from accessing your account, even if they know your password."


Additional details can be found here: If you think your Apple ID has been compromised


If the issue persists, can you provide a few more details? How do you know your account has been compromised? How long has it been compromised? Also, what exactly have you noticed?


Cheers!

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1 reply
Question marked as Top-ranking reply

Mar 26, 2023 11:52 AM in response to MikeyyLanz23

Hello MikeyyLanz23,


Thank you for reaching out to Apple Support Communities.


These steps should help you gain control of your Apple ID:


"Gain control of your Apple ID

If you think your Apple ID is compromised, use these steps to gain control of it and review your account information:

  1. Sign in to your Apple ID account page. If you can't sign in or you receive a message that the account is locked when you try to sign in, try to reset or unlock your account.
  2. Change your Apple ID password and choose a strong password.
  3. Review all the personal and security information in your account. Update any information that isn't correct or that you don’t recognize, including:
    • Your name.
    • Your primary Apple ID email address.* If you need to change your email addressupdate the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
    • All alternate email addresses, rescue email addresses, and phone numbers. 
    • The devices that are associated with your Apple ID, if you've already set up two-factor authentication.
    • Security questions and answers. If you think they might be easy to guess, you should change your security questions.

4.Check with your email address* provider to make sure that you control every email address associated with your Apple ID. If you don't control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address. 

5.Set up two-factor authentication for your Apple ID. This additional security feature is designed to prevent anyone from accessing your account, even if they know your password."


Additional details can be found here: If you think your Apple ID has been compromised


If the issue persists, can you provide a few more details? How do you know your account has been compromised? How long has it been compromised? Also, what exactly have you noticed?


Cheers!

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Can i reset my iClouds without loosing all my data?

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