My iPhone was stolen

Hi souna66

welcome to the Apple (user-to-user) Community.

We are all Apple users, like yourself, in this Community, so no-one here has access to your details or device.

Apple support has an article online with the steps to follow:

If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

You may be able to use the Find My app to locate a missing device or item

(Includes “how to mark as lost”)

Use the Find My app to locate a missing device or item – Apple Support

For more support if needed:

How to: Contact Apple for help with Apple ID account security - Apple Support

or

Apple phone numbers around the world

Contact Apple for support and service - Apple Support

All the best :-)

Thank you for your replies, souna66, and for letting us know.

In that article: If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

Step 2 says:"When you mark your device as lost, you remotely lock it with a passcode, keeping your information secure".

Step 3 says: Report your missing device to local law enforcement.

Apple Support's article: Get help with security issues – Apple Support

says:

"Guidelines for contacting Apple with law enforcement requests

Outside the United States "

As Apple users, like yourself, no-one in this Apple Community has access to your accounts or details.

If your phone was stolen you can Log into icloud and make your way to the Find my application were you will be able to see the location of your phone, turn on lost mode or erase your iPhone to avoid any sinsative information getting out.

That message and Link was not from Apple, it was a scam to gain access to your Apple ID. Apple does not send messages like that.

Once you gave them access to your Apple ID they changed everything. It’s definitely unfortunate they got you with this scam, but it has nothing to do with weak security or Apple.

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Thank you for your reply, and information, souna66.

Sorry it hasn't been easier for you.

Wondering if you had Apple Care for your iPhone.

If you have the serial number (maybe from a receipt, or eMailed receipt from Apple)

you could enter it in the webpage below, to see what shows up there:

Check Your Service and Support Coverage - Apple Support

I don't know whether or not they can give any assistance:

One stop for technical support, Apple hardware service, and software support.  

Call Apple Support at 1-800-APLCARE (or use the app)

AppleCare Products - Apple

I'm not sure how you would expect Apple to have protected you from these scammers?

Apple didn't allow scammers to access you phone, you did. You got a scam text from a scammer, then clicked on the scam link and signed into a scam login page which allowed a scammer to log into your Apple ID and take over your Apple ID. Once you let them take over your Apple ID, they turned off lost mode.

As for the iPhone passcode being removed by plugging into a computer, that is true and would erase the iPhone and remove all data. Except activation lock, it doesn't remove activation lock which prevents them from doing anything more with the device, unless you fall for a scam I described above.

Just a few ways: If you have medical ID set up, you set an activation lock message that included your phone number, you have a physical SIM card, Hey Siri, and much more.