Facetime
A number I always FaceTimed now only shows a black screen with their initials in green. What happened? What do we need to do?
iPhone 13, iOS 16
User profile for user:
Chris_V89
User level:
Community Specialist
Hey there JIWC,
Thanks for reaching out to the Apple Support Communities.
Just to confirm, are you and the contact that you're experiencing this issue with connected to a fast cellular or Wi-Fi network? We ask because symptoms of a slow network connection can cause FaceTime to show a black screen during a video call.
For more details and steps that can help with troubleshooting this issue, check out this link here: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
Use a fast connection to avoid sound quality issues with FaceTime
If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:
* Connection alerts or unable to connect
* Choppy video calls
* Black screen
* Dropped calls
Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection.
Keep us updated on the results after going through the steps above.
Cheers!