Number registered to Apple ID but not associated with this phone

I have recently changed my mobile providers and SIM card. In the process I gave the new provider my PAC code to transfer the number I was previously using. This was transferred successfully and calls from my phone use the correct (old) number. The problem is that I have since had a pop up notification saying (in regard to the number being used that was transferred from my old provider) “This number is registered to your Apple ID but is not associated with this phone. You can keep using this number for iMessage and FaceTime until it expires.”.


Since seeing this message I have tried changing the My Number in the Phone settings from the number associated with the new SIM Card to the number that was transferred from my old provider and is the number used when calling but the changes do not save. I have also tried turning off iMessage and FaceTime and restarting my phone as suggested in previous discussions about this issue but this has not resolved the issue.


Thanks for any help you can give!

iPhone XR, iOS 16

Posted on Mar 25, 2023 11:39 AM

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Posted on Mar 29, 2023 1:02 PM

If anyone else has the same issue I was able to fix this from the following advice from my carrier.


1) Turn off dial assist in the Settings -> Phone

2) Reset my network settings in Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings

This will cause your phone to turn off.

3) Once the phone was turned back on I was told to turn it off and on again for good measure.


It works fine now with the number transferred by the PAC code being accepted by the SIM and phone and showing the correct number in the phone settings.

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Question marked as Top-ranking reply

Mar 29, 2023 1:02 PM in response to Al_iPhoneHelp

If anyone else has the same issue I was able to fix this from the following advice from my carrier.


1) Turn off dial assist in the Settings -> Phone

2) Reset my network settings in Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings

This will cause your phone to turn off.

3) Once the phone was turned back on I was told to turn it off and on again for good measure.


It works fine now with the number transferred by the PAC code being accepted by the SIM and phone and showing the correct number in the phone settings.

Dec 5, 2023 2:50 PM in response to Al_iPhoneHelp

Someone on another thread found a fix that worked for me. I tried everything else but none fixed the problem This one did!

This their post:-

I HAD the same issue. I tried a lot of steps and finally saw a simple statement that WORKED! I clicked where “in red” it said to remove the number from iMessage and FaceTime. Then I backed out of both iMessage and FaceTime and went back into them and selected my phone number again when it popped up. THIS FIXED IT in 1 minute after I had spent 45 minutes going through threads and turning stuff off and on, and rebooting several times. I hope this can help someone. It should be at the top of the “fixes”

Feb 28, 2024 8:20 AM in response to Baldkeeper

Baldkeeper- this worked perfectly. The problem began after using another providers temporary vacation SIM card. The iPhone registered the new European SIM phone # into my iPhone and erased the original # but only for the FaceTime etc. Thus when reverting to the original SIM the iPhone did not recognize my everyday number for iMessage and FaceTime, just remembered the European number. . Your suggestion worked immediately but I did have to reinstall my original phone # for iMessage etc to work. My secondary email address contact always was there.

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Number registered to Apple ID but not associated with this phone

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