Number registered to Apple ID but not associated with this phone

I have recently changed my mobile providers and SIM card. In the process I gave the new provider my PAC code to transfer the number I was previously using. This was transferred successfully and calls from my phone use the correct (old) number. The problem is that I have since had a pop up notification saying (in regard to the number being used that was transferred from my old provider) “This number is registered to your Apple ID but is not associated with this phone. You can keep using this number for iMessage and FaceTime until it expires.”.

Since seeing this message I have tried changing the My Number in the Phone settings from the number associated with the new SIM Card to the number that was transferred from my old provider and is the number used when calling but the changes do not save. I have also tried turning off iMessage and FaceTime and restarting my phone as suggested in previous discussions about this issue but this has not resolved the issue.

Thanks for any help you can give!

iPhone XR, iOS 16

Posted on Mar 25, 2023 11:39 AM

Top-ranking reply

Al_iPhoneHelp Author

Level 1

22 points

Posted on Mar 29, 2023 1:02 PM

If anyone else has the same issue I was able to fix this from the following advice from my carrier.

1) Turn off dial assist in the Settings -> Phone

2) Reset my network settings in Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings

This will cause your phone to turn off.

3) Once the phone was turned back on I was told to turn it off and on again for good measure.

It works fine now with the number transferred by the PAC code being accepted by the SIM and phone and showing the correct number in the phone settings.

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37 replies

r0n3n986

Level 1

8 points

Feb 12, 2024 8:49 AM in response to Al_iPhoneHelp

Thanks it really worked. Turning dial assist off and resetting my network settings really worked but after resetting my network settings I turned back dial assist on😁

Mar 25, 2023 11:44 AM in response to Al_iPhoneHelp

You need to reset iMessage and FaceTime. To do that:

Go to Settings/iMessage/Send & Receive, tap on your Apple ID and sign out.
Sign in using your Apple ID.
Go to Settings/FaceTime, tap on your Apple ID, and sign out.
Sign in using your Apple ID.

If this doesn’t fix it, the workaround is to change your Apple ID password→Change your Apple ID password - Apple Support

Then sign out and sign back in everywhere with the new password. You may have to do this→What to do after you change your Apple ID or password - Apple Support

Mar 27, 2023 1:05 PM in response to Lawrence Finch

Hi thank you for the help, however I have tried both of the things you suggested and this has not fixed the issue, as the old number (that was transferred via PAC Code) that I am using is still showing up as expiring and not associated to the phone.

Jul 26, 2023 6:57 AM in response to Al_iPhoneHelp

Old post but I wanted to say, thank you so much for sharing this information. I had tried several other things and neither worked. We all have busy days and when things like this pop up, it’s just another “to do” on the ever growing pile of things to do! Happy trails, and thanks again!

Dec 17, 2023 7:48 AM in response to Al_iPhoneHelp

Hi! So I am having the same issue. Changed carrier but ported my old phone number, then got the message that said "This number is registered to you Apple ID, but is not associated with this phone" As per this forum's recommendation, I clicked where “in red” it said to remove the number from iMessage and FaceTime. Then I backed out of both iMessage and FaceTime and went back into them and selected my phone number again when it popped up.

Except now my phone # disappeared for good and I don't have a phone number in my phone, Facetime or iMessages settings :cry: Can someone help me understand how to reactive my phone number on my phone?!

Mar 2, 2024 7:36 AM in response to Lawrence Finch

After several contacts with Apple and also my network provider and applying their procedures online and in their offices without any positive result, I followed this advice and - it works again perfectly. Thanks for the advice.

Jun 25, 2024 3:13 PM in response to andyfromwindsor

I can definitely sit here and vouch for my man Andy above tip. I highly appreciate you Brodie this definitely worked just follow what he said and don’t be alarmed it works. I am currently on IOS 17.5.1 all the other vids wouldn’t get that stupid message to go away, but this 2minute thread saved my life had to leave a view to back him up hope he helped someone aswell.

Apr 28, 2023 7:04 PM in response to Al_iPhoneHelp

Did the message go away?

Jul 8, 2023 8:57 PM in response to Al_iPhoneHelp

Thank you! Message went away!

Bicknor

Level 1

8 points

Jul 30, 2023 8:11 AM in response to Al_iPhoneHelp

Thank you

this worked for my phone when I changed to a new network

Diblet14

Level 1

8 points

Aug 10, 2023 1:13 PM in response to Baldkeeper

This is the best fix i gave tried: quick, easy and worked first time. None of the other proposed solutions would work for me!

thankyou

mccsswf

Level 1

8 points

Oct 23, 2023 8:29 AM in response to mickeyberry1

Thankyou so much - I had tried everything recommended on the web, and this fixed my issue

Nov 10, 2023 5:16 PM in response to Al_iPhoneHelp

Follow these steps! These were the only instructions that solved the issue for me. Thanks for sharing

kenpan99

Level 1

8 points

Nov 21, 2023 9:33 AM in response to Al_iPhoneHelp

Worked for me! Thanks!!

Nelss21

Level 1

8 points

Dec 30, 2023 2:37 PM in response to Al_iPhoneHelp

omggg, this worked!

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Number registered to Apple ID but not associated with this phone