App store

when i want to download something it always asks me for my billing address and every time i put a card it says declined.

iPhone 11 Pro Max, iOS 16

Posted on Mar 25, 2023 2:58 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2023 3:38 PM

1.

Check / update your billing address:

(macOS) Set up your Apple ID payment method and shipping address on Mac

Set up your Apple ID payment method and shipping address on Mac – Apple Support (UK)


or 

Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com

  • edit your billing addres.


or 

To change the billing address you can do (macOS & Windows OS) via iTunes

Start Music (-> Click on iTunes) -> side bar click iTunes Store -> go to Account (top bar) -> View Account -> Sign in -> Apple ID Summary -> Billing Address -> Edit.


or 

(iPhone & iPad) Go to -> Settings -> tap your Profile -> Payment and shipping -> Change Address.

Edit the Address -> tap Done.


2.

See -> If your payment method is declined in the App Store or iTunes Store:

If your payment method is declined in the App Store or iTunes Store

⤵️

How to complete your purchase if a payment failed or was declined

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name.
  3. Tap Payment & Shipping.
  4. Add a different payment method and remove the old one
  5. Try to complete your purchase.


If you still can't make a purchase

 

Click here for more support and assistance.



1 reply
Question marked as Top-ranking reply

Mar 25, 2023 3:38 PM in response to Kathy_mh15

1.

Check / update your billing address:

(macOS) Set up your Apple ID payment method and shipping address on Mac

Set up your Apple ID payment method and shipping address on Mac – Apple Support (UK)


or 

Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com

  • edit your billing addres.


or 

To change the billing address you can do (macOS & Windows OS) via iTunes

Start Music (-> Click on iTunes) -> side bar click iTunes Store -> go to Account (top bar) -> View Account -> Sign in -> Apple ID Summary -> Billing Address -> Edit.


or 

(iPhone & iPad) Go to -> Settings -> tap your Profile -> Payment and shipping -> Change Address.

Edit the Address -> tap Done.


2.

See -> If your payment method is declined in the App Store or iTunes Store:

If your payment method is declined in the App Store or iTunes Store

⤵️

How to complete your purchase if a payment failed or was declined

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name.
  3. Tap Payment & Shipping.
  4. Add a different payment method and remove the old one
  5. Try to complete your purchase.


If you still can't make a purchase

 

Click here for more support and assistance.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

App store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.