Is it possible to retrieve photos and videos from an iPhone that doesn't work?

Is it possible to retrieve photos videos etc. from my iPhone if the phone is caput?

a text guy from Best Buy said it couldn't..


[Re-Titled by Moderator]


Earlier iPhone models

Posted on Mar 25, 2023 4:27 PM

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Posted on Mar 25, 2023 4:42 PM

If they were synced with iCloud Photos you can retrieve them from www.icloud.com

If you turn on iCloud Photos on another device they will automatically sync with that device. See: Set up and use iCloud Photos - Apple Support


If not, they would be in backups to either iCloud or to a computer, or both, and can be retrieved by using the backup to restore to a replacement phone. See: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


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Question marked as Top-ranking reply

Mar 25, 2023 4:42 PM in response to rr193

If they were synced with iCloud Photos you can retrieve them from www.icloud.com

If you turn on iCloud Photos on another device they will automatically sync with that device. See: Set up and use iCloud Photos - Apple Support


If not, they would be in backups to either iCloud or to a computer, or both, and can be retrieved by using the backup to restore to a replacement phone. See: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


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Is it possible to retrieve photos and videos from an iPhone that doesn't work?

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