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Some messages have bell icon with slash through it, these don’t have sound notification

iPhone 8

Posted on Mar 25, 2023 5:18 PM

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Question marked as Top-ranking reply

Posted on Mar 27, 2023 9:34 AM

Hello JBMOUNTainma,


It sounds like you've hidden alerts from these conversations in the Messages app. In this case, you'd need to do the following in order to receive notifications again from these conversations: Change message notifications on iPhone


Mute notifications for a conversation

1. In the Messages list, touch and hold a conversation.

2. Tap Hide Alerts.


You'll need to follow these steps. In Step #2, instead of selecting 'Hide Alerts' select, 'Show Alerts' instead, in order to receive notifications moving forward.


Let us know if that solves the issue for you.


Take care.


3 replies
Question marked as Top-ranking reply

Mar 27, 2023 9:34 AM in response to JBMOUNTainma

Hello JBMOUNTainma,


It sounds like you've hidden alerts from these conversations in the Messages app. In this case, you'd need to do the following in order to receive notifications again from these conversations: Change message notifications on iPhone


Mute notifications for a conversation

1. In the Messages list, touch and hold a conversation.

2. Tap Hide Alerts.


You'll need to follow these steps. In Step #2, instead of selecting 'Hide Alerts' select, 'Show Alerts' instead, in order to receive notifications moving forward.


Let us know if that solves the issue for you.


Take care.


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