Your purchase cannot be completed

I have $80 in my balance and a card as a payment method with sufficient money but I can't buy anything. I can't make one time purchases nor can I pay for subscriptions like iCloud+. I get the message "Your purchase cannot be completed" and at the bottom is says "You may continue to browse the store" or something along those lines. Not sure how to fix it.

iPhone 13

Posted on Mar 25, 2023 10:36 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2023 12:54 AM

I have $80 in my balance and a card as a payment method with sufficient money


 If you get a message -> Your purchase could not be completed, you need to Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you want to use your Apple Account balance, you need to set your Apple Account balance as your default payment.

 

See also ⤵️

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)


FYI: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.

 

If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 


1 reply
Question marked as Top-ranking reply

Mar 26, 2023 12:54 AM in response to ConfusingDuck

I have $80 in my balance and a card as a payment method with sufficient money


 If you get a message -> Your purchase could not be completed, you need to Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you want to use your Apple Account balance, you need to set your Apple Account balance as your default payment.

 

See also ⤵️

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)


FYI: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.

 

If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Your purchase cannot be completed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.