all the streaming services on my macbook don't work except youtube

i cannot stream anything on my macbook besides youtube. not netflix, not apple tv, not videos from the internet, not movies from free websites nothing but youtube. i mean when you press play you can hear the audio but the visuals keep heavily lagging behind.


MacBook Air 13″, macOS 12.6

Posted on Mar 26, 2023 6:48 AM

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1 reply

Mar 27, 2023 1:47 PM in response to harry_echefu

Salutations harry_echefu, 


You did not mention which web browser we’re working with, so we’re going to provide troubleshooting for Safari. 


  1. First, please test this issue on another network and see if the same issue persists. 
  2. Next, if you haven’t already, restart your Mac and test again. Be sure to quit Safari first. 

Quit apps on Mac

Shut down or restart your Mac


• To quit an app, choose App Name > Quit App in the menu bar. For example, choose Preview > Quit Preview (or press the keyboard shortcut Command-Q).
Keep in mind that if you click the Close button in the top-left corner of an app’s window, the window closes, but the app remains open (a small dot below the app’s icon in the Dock indicates that the app’s open).

3. Then, if the issue persists, please use the steps in the following article. We’ll summarize them below but the article has much more detail on how to perform each step - If Safari doesn't open a page or work as expected on your Mac


Reload the page

Install software updates and restart

Check Safari extensions

Test with a private window

Check Safari settings

Check iCloud Private Relay

Check VPN or other security software

Check network settings


Thanks. 

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all the streaming services on my macbook don't work except youtube

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