There is a charge of 1280 yen every month that I don't remember, and I want it to stop. There is no registration record even after confirming the subscription. If possible, I would like a refund for the past.

Hello

There is a charge of 1280 yen every month that I don't remember, and I want it to stop. There is no registration record even after confirming the subscription. If possible, I would like a refund for the past.

I have been billed every month since last August.

iPhone 12 mini

Posted on Mar 26, 2023 6:45 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2023 1:43 PM

1.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


2.

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


3.

If the invoice has to do with an app that has a subscription associated with it, see -> Delete apps on your iPhone, iPad, and iPod touch -> Delete apps on your iPhone, iPad, and iPod touch - Apple Support

  • If you delete an app, it doesn’t cancel in-app subscriptions that you might have. While deleting an app, you might see a Cancel Subscriptions option. Learn how to cancel your subscriptions.

 

If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

 

Manage subscriptions on Apple TV

Manage subscriptions on Apple TV – Apple Support (UK)

  • You can modify or cancel subscriptions available on Apple TV, including Apple Music, Apple TV channels, Apple Arcade or individual apps.


See also ->  Downgrade or cancel your iCloud+ plan

Downgrade or cancel your iCloud+ plan - Apple Support (PH)

 

If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



3 replies
Question marked as Top-ranking reply

Mar 26, 2023 1:43 PM in response to manami161

1.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


2.

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


3.

If the invoice has to do with an app that has a subscription associated with it, see -> Delete apps on your iPhone, iPad, and iPod touch -> Delete apps on your iPhone, iPad, and iPod touch - Apple Support

  • If you delete an app, it doesn’t cancel in-app subscriptions that you might have. While deleting an app, you might see a Cancel Subscriptions option. Learn how to cancel your subscriptions.

 

If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

 

Manage subscriptions on Apple TV

Manage subscriptions on Apple TV – Apple Support (UK)

  • You can modify or cancel subscriptions available on Apple TV, including Apple Music, Apple TV channels, Apple Arcade or individual apps.


See also ->  Downgrade or cancel your iCloud+ plan

Downgrade or cancel your iCloud+ plan - Apple Support (PH)

 

If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

There is a charge of 1280 yen every month that I don't remember, and I want it to stop. There is no registration record even after confirming the subscription. If possible, I would like a refund for the past.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.