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My iPad Pro 12 Face ID doesn't work

I have an ipad pro 12,9inch and the face id doesnt work since i bought it


[Re-Titled by Moderator]

iPad Pro, iPadOS 16

Posted on Mar 26, 2023 11:42 AM

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Question marked as Top-ranking reply

Posted on Mar 26, 2023 2:53 PM

Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


How to set up and use Face ID is described in this support article --> Use Face ID on your iPhone or iPad Pro - Apple Support

- including how to turn on


1 reply
Question marked as Top-ranking reply

Mar 26, 2023 2:53 PM in response to ozan54

Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


How to set up and use Face ID is described in this support article --> Use Face ID on your iPhone or iPad Pro - Apple Support

- including how to turn on


My iPad Pro 12 Face ID doesn't work

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