I have a IPad Pro 6th generation. My Face ID is not working. Please help.
ipad Pro 6th generation. Face ID is not working
iPad Pro (6th generation)
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Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
- Press and quickly release the volume button nearest to the top button.
- Press and quickly release the volume button farthest from the top button.
- Press and hold the top button.
- When the Apple logo appears, release the top button.
Should the problem remain unresolved, this support page provides troubleshooting guidance for FaceID issues:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If you are unable to resolve your difficulties, you would be best advised to seek help directly from Apple Support:
Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store: