iphone 12 black screen glitch

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Level 1

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iphone 12 black screen glitch

I've had my iPhone 12 since July of 2021, I've never really had any problems with software or bugs but recently if I touch the screen it shifts to an all-black screen with a frozen loading circle. It shifts back to my normal home screen within about 30 seconds but if I touch my screen again the same thing happens. The only thing that seems to fix it is a quick power off power on, but the problem either returns again later in the day or the next day.

For reference I havent recently updated my phone which could give me a typical new upate bug. I've downloaded no new apps and dont have any shortcuts implemented on my phone. I am running iOS 16.0 (20A362) and i dont seem to have any other issues with the phone. Its in perfect physical condition and the battery capacity is slowly dropping but thats normal with someone who charges their phone overnight.

Any advice would be greatly appreciated! I have no idea whats happening.

iPhone 12, iOS 16

Posted on Mar 27, 2023 4:15 AM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

209,958 points

Mar 27, 2023 4:28 AM in response to Elise-

A) Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).

B) If you can, check your battery status in Settings>Battery>Battery Health>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.

C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup

If the issue still persists, it might be a hardware (battery? screen? other internal component?) failure, and since your iPhone is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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iphone 12 black screen glitch

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