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My iPhone software update is not working

Software update is not working


[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on Mar 27, 2023 8:03 AM

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Question marked as Best reply

Posted on Mar 27, 2023 8:05 AM

Hello,


There are different ways to ensure the highest iOS that your device will support is installed on your device.


This support article has instructions about updating your iPhone or iPad wirelessly --> Update your iPhone or iPad - Apple Support


You can also use Mac and PC computers to update system software: Update iOS on iPhone - Apple Support


When updating, your device will update to the highest version currently available that it will support, or it will just say it is up to date and can't install a higher version. For an iPhone 6 that is iOS 12.5.7. Apple indicates ( Unable to update my iPhone 6 Plus from 12… - Apple Community ) I need to point out the obvious and state that if you want to run a higher system version than your current device will run, that you need to buy a newer device.


If your Apple mobile device won't update, read this support article --> If your iPhone or iPad won't update - Apple Support


In your case it may be "not working" because it cannot update any further.


2 replies
Question marked as Best reply

Mar 27, 2023 8:05 AM in response to Lanjakoduka

Hello,


There are different ways to ensure the highest iOS that your device will support is installed on your device.


This support article has instructions about updating your iPhone or iPad wirelessly --> Update your iPhone or iPad - Apple Support


You can also use Mac and PC computers to update system software: Update iOS on iPhone - Apple Support


When updating, your device will update to the highest version currently available that it will support, or it will just say it is up to date and can't install a higher version. For an iPhone 6 that is iOS 12.5.7. Apple indicates ( Unable to update my iPhone 6 Plus from 12… - Apple Community ) I need to point out the obvious and state that if you want to run a higher system version than your current device will run, that you need to buy a newer device.


If your Apple mobile device won't update, read this support article --> If your iPhone or iPad won't update - Apple Support


In your case it may be "not working" because it cannot update any further.


My iPhone software update is not working

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