Cellular data and Wi-Fi issue on government iPhone 7 new to me just a week ago

i just got a government iPhone 7 and a week into having it the cellular data don’t work and when I do into settings it says I need to download the update to get cellular data back but when I try to do that it says I’m not hooked to my Wi-Fi but I am so idk what else to do cause it’s not letting me do either. Idk who I would even contact.

Posted on Mar 28, 2023 9:19 PM

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Posted on Mar 28, 2023 9:26 PM

Update your carrier settings on your iPhone or iPad

Manually update your carrier settings on your iPhone or iPad - Apple Support


Click on the link below for more information.

iPhone 7 Repair Program for "No Service" Issues - Apple Support



2 replies

Mar 28, 2023 9:33 PM in response to Kreeg96

Kreeg96 Said:

"i just got a government iPhone 7: [...]it says I need to download the update to get cellular data back but when I try to do that it says I’m not hooked to my Wi-Fi but I am so idk what else to do cause it’s not letting me do either. Idk who I would even contact."

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Update Using a Computer:

Have a Computer Handy? If so, try using a computer to update. Go here: Update your iPhone Using a Computer - User Tip. If any updates are availabe, they will install, sure enough.

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Cellular data and Wi-Fi issue on government iPhone 7 new to me just a week ago

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