Cracked Bezel MacBook Air M2

STAY AWAY from M2 MacBook.

Apple refused to take care of self-destructing screen bezel today, appleCare+ didn’t help. After 2 hours wasted, $99 repair is all I could get.

I went to the Apple Store today, they exchanged the part for the warranty. What made me sadder was the technician telling me that dust could have caused this, he even told me to clean the computer every time it was going to close. Here is the maintenance report.

After 4 month of usage. And exactly at the point where the screen is closing. Apple just told to pay $99.99 (I have AppleCare+) because too much power was applied to laptop when I was closing it . Despite of the fact that it is worn off from another side.

$1000 is too much!!!

that is what they estimated.

but the problem is not with the price but with the design and material (or both). And the fact that even refused to test it or consider this as a problem of the model. They have PROTOCOL. If the screen is broken, you must pay.

I had this happen sometime in the last few weeks. I thought it was a smudge or crumb on the screen, but realized it was the metallic / glass bezel at the bottom of the screen. I've got an appointment w/ Apple tomorrow, but I suspect its gonna be $99 AppleCare+ deductible.

Same thing happened to mine. I'm so frustrated ;(

An identical thing happened to mine and I am super careful. This is crazy. I had my MacBook Air from 2020 for 3 years and it never had this issue. My M2 is only 1.5 months old and the bezel is already cracked? This is nuts! Can't Apple be held responsible? This makes me so sad :(

Is this really going to cost $400? for a brand new machine that is used gently daily??? There has to be a design flaw.

It is exactly what mine looks like too. What did you guys end up doing about it? Did it cost $400 to repair. Apple should be held responsible. This is nuts.

**** today 11 04 I opened it up to the SAME EXACT crack. WTF.

The antagonizing about shutting the lid is a non sequester because the other 133 square inches of screen doesn't seem to be a problem

I have the same kind of crack and it has caused my entire screen to go permanently grey, even if I hold control+option+command+power button it only goes black for a few seconds before coming back on grey, it has cracked before and the cost to repair it was about $400. I ended up getting a new computer because the other one was old anyway but after just a few months It’s broken again. This is really infuriating and I’m going to try to get as much money back as I can for this laptop and get a different computer, not using Macs anymore, this is stupid.

Just happened to me with my M2 Macbook Air (Model # A2681) less than 3 months after purchase. Closed the screen, reopened it and found a huge screen bezel crack by the left-side hinge. I am not sure if it happened from pressure being applied to the screen while closing it or the hinge itself is defective. I never used any screen cover or keyboard cover accessories. Also Apple offers no way of replacing the bezel piece only so they have to order a whole new screen to repair this.

i dont know if they are really reading the comments(

but it was an awful situation, that the chief manager of Apple Care in Mission Viejo, Ca was explaining me that i should close the screen very very slow and the only reason of the crack is the amount of strength that i applied to the laptop