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My iPad is stuck on the apple logo. cannot do the update when plugged in my computer received error 4013. Please advise

My iPad is stuck on the apple logo. cannot do the update when plugged in my computer received error 4013. Please advise


Posted on Mar 29, 2023 5:56 AM

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Question marked as Best reply

Posted on Mar 29, 2023 6:01 AM

Start here:

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support


If you are experiencing difficulties, try using a different USB port on your computer. If using a USB-C, you may have more success with a USB Type-A port.


Otherwise, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. 


Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Best reply

Mar 29, 2023 6:01 AM in response to thommy64

Start here:

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support


If you are experiencing difficulties, try using a different USB port on your computer. If using a USB-C, you may have more success with a USB Type-A port.


Otherwise, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. 


Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

My iPad is stuck on the apple logo. cannot do the update when plugged in my computer received error 4013. Please advise

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