How to deal with Microsoft disabling Basic authentication

My ISP just alerted me that Microsoft is disabling Basic authentication in favor of Modern authentication for Apple Mail. (I don't know what this means exactly) Evidently I have to somehow update my mail accounts to accomodate this. In the instructions from the ISP, it says:


"After Basic authentication is disabled for your organization, Apple Mail may prompt you to re-enter your Microsoft 365 email password, which will switch your device to modern authentication automatically. Your computer must be using macOS version 10.14 or later."


My iMac is running OS 10.13.6. There are no instructions for what to do on an earlier OS. Before I spend hours trying to reach a human at my ISP, I'm hoping someone here can give me a non-technical explanation of what I'm supposed to do. Thanks.

iMac 21.5″, macOS 10.13

Posted on Mar 29, 2023 8:49 AM

Reply
8 replies

Mar 30, 2023 4:45 AM in response to bookmanjb

bookmanjb wrote:

"After Basic authentication is disabled for your organization, Apple Mail may prompt you to re-enter your Microsoft 365 email password, which will switch your device to modern authentication automatically. Your computer must be using macOS version 10.14 or later."

Basically it means you have to upgrade macOS to Mojave 10.14 or later. You need a 2012 or later Mac to do so.

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How to deal with Microsoft disabling Basic authentication

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