Encrypted data? I forget my password

I was writing to see if they could help me recover my iCloud data because I forgot my password and I had to reset my phone and it told me that I could not recover my data, from after November 2022 until today, without the password to unlock my phone.


I tried to unlock my phone, but I couldn't because I forgot my password, so I passed my information to iTunes to my computer and did all the required procedure and when I unlocked the phone it told me that I couldn't access all my information because I needed the password that I didn't know and I tried it several times and it came out that I had many incorrect attempts,


So I lost all my data such as photos, messages, passwords and etc that were saved on my phone since he only let me access my iCloud from before November because I did not have the password that he was asking me to be able to access them but supposedly everything was saved in the encrypted data and that I could access them if I reset the password or something similar to recover all that information that


And yesterday someone tried to help me, I had to buy more space in iCloud because that way I was supposed to recover all my data but it didn't work for me at all since everything remains the same and I didn't recover my information.


And the last time I made a backup that I have memory of was at the beginning of the year since I previously had an iPhone 11 and I switched to an iPhone 13 Pro Max and I had to make a backup to have all my data up to date but all that information kept my previous password.


I was reading that if I reset the encrypted data everything would be deleted and I had the doubt if it is possible to recover my information because I asked for almost 6 months of photos, messages and passwords that I had saved on my phone.


These photos are not mine I found them when I was looking for something to help me.

iPhone 13 Pro Max

Posted on Mar 29, 2023 9:09 AM

Reply
1 reply

Apr 1, 2023 5:06 PM in response to Valentinapaz1

Hello Valentinapaz1,


Thank you for reaching out in Apple Support Communities. If you're attempting to restore an encrypted backup from a computer using iTunes or Finder, then you'll need to enter the correct password in order for you to retrieve that information. Here's an article with additional details: If you can’t remember the password for your encrypted backup - Apple Support


Kind regards.

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Encrypted data? I forget my password

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