carplay

carplay on my iphone does not recognize my vehicle, it just spins. I was able to connect another person iphone to my vehicle for the carplay & their phone connected with no issues. I have restarted my phone & tried another cable & my carplay still just spins. Any suggestions??

iPhone 11

Posted on Mar 29, 2023 9:30 AM

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Question marked as Top-ranking reply

Posted on Apr 1, 2023 5:11 PM

Hello shellbell1994,


We have a great support article that might help with this. Please take a look at it here: If you need help with CarPlay - Apple Support. Follow this guidance:


    1. "Check your connection to your CarPlay stereo:
      • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
      • If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.

2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.

3. Restart your iPhone and your car. 

4. Make sure that Siri is on.

5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.

6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.


If you still have issues connecting to CarPlay, contact Apple Support."



We hope this helps. Let us know if we can assist with anything else at all. Take care.


1 reply
Question marked as Top-ranking reply

Apr 1, 2023 5:11 PM in response to shellbell1994

Hello shellbell1994,


We have a great support article that might help with this. Please take a look at it here: If you need help with CarPlay - Apple Support. Follow this guidance:


    1. "Check your connection to your CarPlay stereo:
      • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
      • If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.

2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.

3. Restart your iPhone and your car. 

4. Make sure that Siri is on.

5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.

6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.


If you still have issues connecting to CarPlay, contact Apple Support."



We hope this helps. Let us know if we can assist with anything else at all. Take care.


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