16.4 update
Since I upgraded to 16.4, I can’t see pictures that people text me. Or videos. It pops up and says I have to click to download but it won’t allow me to click on it.
iPhone 12 Pro Max
Question marked as
User profile for user:
claire504
User level:
Community Specialist
Hi there sbgatl,
You could see if restarting your iPhone 12 Pro Max may help. Restarting can refresh the iOS and sometimes help resolve unexpected issues. If needed, the steps below show how:
"How to restart your iPhone X, 11, 12, 13, or later
- Press and hold either volume button and the side button until the power-off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
- To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."
The steps are from this article: Restart your iPhone - Apple Support
You could also try connecting to another internet network. This may help resolve the issue if it's with a specific network.
Also, to confirm, is this happening in the Messages app or another app? Let us know how that goes or if you've already tried those steps.
Take care!