I got a new iPad 11 Pro and transferred all my files from my old iPad Pro 2017. I checked to make sure all were successfully transferred and notice that there are items in my iPad folder that were not transferred to my new iPad. How do I trouble shoot ?
iPad Pro (6th generation)
Hey there tennisbliss,
Thanks for reaching out to the Apple Support Communities.
Just to confirm, can you let us know how you transferred the information from your previous iPad to your new device? If you transferred the data using an iCloud backup, check out the information in the following resource that can help with troubleshooting issues with missing information after restoring a backup: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup - Apple Support
Things you can check
* Make sure that you correctly restored your iOS device from iCloud Backup. When you sign in to iCloud, it's not the same as when you restore from iCloud Backup. Learn how to restore from iCloud Backup.
* Make sure that iCloud Backup includes the kind of information that you’re missing. If you restore an iPad from an iPhone backup or vice versa, some data won’t restore.
* If an app asks for your Apple ID password during the restore process, make sure that you enter it. Some apps and services, like the App Store, need your password before they can restore purchased content. If you purchased content on multiple Apple IDs, enter the password for each Apple ID when prompted.
* If the restore process takes a long time to finish, or if you receive an error message, learn what to do.
* You can also check to see if you have any backups on your computer that may contain the data that’s missing.
* Sometimes the restore process may look complete, but your device is still downloading information in the background. To check this, tap Settings > [your name] > iCloud > iCloud Backup. If your device is still being restored, you see “This [device] is currently being restored and will automatically back up when it is done.”
If you didn't restore an iCloud backup, provide us with more details on the method you used to restore the data, and a few details on the information you're missing. We'll continue from there.
Have a great day!
Hey there tennisbliss,
Thanks for reaching out to the Apple Support Communities.
Just to confirm, can you let us know how you transferred the information from your previous iPad to your new device? If you transferred the data using an iCloud backup, check out the information in the following resource that can help with troubleshooting issues with missing information after restoring a backup: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup - Apple Support
Things you can check
* Make sure that you correctly restored your iOS device from iCloud Backup. When you sign in to iCloud, it's not the same as when you restore from iCloud Backup. Learn how to restore from iCloud Backup.
* Make sure that iCloud Backup includes the kind of information that you’re missing. If you restore an iPad from an iPhone backup or vice versa, some data won’t restore.
* If an app asks for your Apple ID password during the restore process, make sure that you enter it. Some apps and services, like the App Store, need your password before they can restore purchased content. If you purchased content on multiple Apple IDs, enter the password for each Apple ID when prompted.
* If the restore process takes a long time to finish, or if you receive an error message, learn what to do.
* You can also check to see if you have any backups on your computer that may contain the data that’s missing.
* Sometimes the restore process may look complete, but your device is still downloading information in the background. To check this, tap Settings > [your name] > iCloud > iCloud Backup. If your device is still being restored, you see “This [device] is currently being restored and will automatically back up when it is done.”
If you didn't restore an iCloud backup, provide us with more details on the method you used to restore the data, and a few details on the information you're missing. We'll continue from there.
Have a great day!
Some Files missing in transferring data from old iPad Pro to new iPad Pro new
