Hi,
I can't use most of my Apple ID on mobile data.
It will only let me enter Subscriptions and Password & Security (that last one just wants to give me the verification code).
It all works just fine when I'm on WiFi.
I read on the Apple help pages that I need to enable Mobile Data, but I already have it enabled. The help pages don't seem to mention a scenario where enabling Mobile Data doesn't solve the issue.
Any ideas?
Thanks!
iPhone SE, iOS 16
Hey there janssensn,
Thanks for reaching out to the Apple Support Communities.
Just to confirm, when you say that you can't use your Apple ID on mobile data, are you unable to use apps that require internet access when not connected to Wi-Fi?
If so, while we understand that you've enabled Mobile Data in Settings > Mobile, do you also have all the apps enabled (green tab showing) under the "Cellular Data" section.
If you do have all apps enabled, do you by chance see No Service or Searching in the iPhone status bar when not connected to a Wi-Fi network? We ask because this would indicate that your iPhone isn't connected to a cellular network.
For more details on troubleshooting issues with seeing No Service or Searching, check out this next link here: If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support
If you're not seeing No Service or Searching, and you're only having issues with your cellular network, it may also be helpful to reach out to your carrier to check for any issues or possible outages on their end.
Keep us updated on what you find, and we'll continue from there.
Have a great day!
Hello janssensn,
At this point, we recommend reaching out to Apple Support directly for further help with this issue.
Thanks!
Hi Chris
Thanks for your reply.
There is no issue with the apps.
I've found a screenshot on Google that shows the problem exactly like on my screen.
Only difference is I also have 'Subscriptions' on there. When I click that, I get an error "Can't connect".
When I click 'Password & Security', I get the following pop up.
As soon as I connect to WiFi, everything works just fine, no issue whatsoever.
I have tried signing out and in (using WiFi), but that didn't change anything.
Thanks again!
using apple id on mobile data
