Magic Keyboard for iPad Pro 12.9 5th Gen number keys one through nine not working

I've seen a few others with this problem but none of the suggested fixes has worked. Just to shorten the back and forth.

  • The keyboard is the Apple Magic (folio) keyboard for the iPad Pro 12.9
  • It is compatible with my 5th gen model
  • iOS is current
  • Contacts have been cleaned


I have tried the following suggested fixes

  • Full restart (vol up then vol dwn then hold top button until Apple logo appears)
  • Under Accessibility... Keyboards... Full Keyboard Access (it was off. So, I toggled it on. No change. Went to Commands and pushed "Restore Defaults." No change. Turn disabled Full Keyboard Access and returned settings main window.
  • I have reset the Keyboard Dictionary
  • I've brought up the screen keyboard to see if toggle the numeric/symbols would have any effect. No change.
  • I have looked at KEYBOARD under General. 2 - English (US) and Emoji.
  • Under General..Keyboard... Hardware Keyboard... it shows it as English (US). Under modifier keys it showed default but I went ahead and did "Restore Defaults"


All nine top row keys have no response including when clicked along with any of the modifier keys. Neither the number nor the [SHIFT]+# symbol appear.


The Keyboard shows it's Firmware Version as 0241.0526.0200 and the Hardware Version is 0009.


DrTL


Posted on Mar 30, 2023 1:57 PM

Reply
1 reply

Apr 3, 2023 11:57 AM in response to drtlawson

Hello drtlawson,


Welcome to Apple Support Communities. 


We understand the number keys are not working on your Smart Folio as expected. We appreciate all of the troubleshooting you have completed to this point. We are happy to point you in the right direction, Please contact Apple Support here: Contact - Official Apple Support


Let us know if you have further questions.


Take care.

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Magic Keyboard for iPad Pro 12.9 5th Gen number keys one through nine not working

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