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iphone 13 mini wifi

wifi and bluetooth will not connect. The buttons are greyed out. I have tried switching on and off and have tried reset of network settings. What now?


iPhone 13 mini, iOS 16

Posted on Mar 30, 2023 3:32 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2023 1:30 PM

Hello Mynydd1,


If the Wi-Fi and Bluetooth options are grayed out, you can try doing a network reset. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Keep in mind, this also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. So you'll need that info to re-enter after the reset.


If the options are still grayed out after that, then that would indicate there is some sort of hardware issue with the Wi-Fi/Bluetooth radio in the device and it will need to be serviced. You can find available service options for iPhone here: iPhone Repair & Service


Cheers!

4 replies
Question marked as Top-ranking reply

Apr 3, 2023 1:30 PM in response to Mynydd1

Hello Mynydd1,


If the Wi-Fi and Bluetooth options are grayed out, you can try doing a network reset. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Keep in mind, this also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. So you'll need that info to re-enter after the reset.


If the options are still grayed out after that, then that would indicate there is some sort of hardware issue with the Wi-Fi/Bluetooth radio in the device and it will need to be serviced. You can find available service options for iPhone here: iPhone Repair & Service


Cheers!

Apr 3, 2023 1:40 PM in response to mingoslkd

Thank you mingoslkd. I took it to local apple store to have it checked. The hardware module which runs Bluetooth and wifi has failed. I am going back tomorrow to have it replaced under warranty as the phone is less than 3 months old. ( I probably have the wrong technical term for the module). It is said to be a very unusual part to fail. Hey ho, I should be up and running normally very soon.

Apr 3, 2023 1:45 PM in response to Mynydd1

Mynydd1 wrote:

Thank you mingoslkd. I took it to local apple store to have it checked. The hardware module which runs Bluetooth and wifi has failed. I am going back tomorrow to have it replaced under warranty as the phone is less than 3 months old. ( I probably have the wrong technical term for the module). It is said to be a very unusual part to fail. Hey ho, I should be up and running normally very soon.

You have the correct term. It is the Wi-Fi/Bluetooth microcircuit/module that has failed. It was a common failure on older model phones, but is very rare today. Wi-Fi and Bluetooth are very similar technologies and use almost the same radio bands, so it is logical to make one device that supports both.

iphone 13 mini wifi

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