Volume when playing music

Whenever my phone goes off and i’m playing music on my phone, when i press the screen to turn it back on, the volume goes really low, but the volume slider is still all the way up. I have to exit out of my music app, turn the volume down, then back up to make it go back to normal. Please Help.

iPhone 12

Posted on Mar 30, 2023 8:57 PM

Reply
1 reply

Apr 3, 2023 4:43 PM in response to Drix14

Hi Drix14,


Thank you for participating in the Apple Support Communities. We understand the volume goes down in the Music app and you're unable to adjust it without quitting the app. We recommend restarting your iPhone as this can refresh iOS and apps. Here's how if needed: Restart your iPhone. If you've already done that, make sure you have the latest version of iOS. This article can help with updating: Update your iPhone or iPad.


  1. "Back up your device using iCloud or your computer.
  2. Plug your device into power and connect to the internet with Wi-Fi.
  3. Go to Settings > General, then tap Software Update.
  4. If you see more than one software update option available, choose the one that you want to install.
  5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."


If you're using a music app other than Apple Music, then we recommend making sure that app is updated to the latest version as well. Here's how: How to manually update apps on your Apple device.


If the issue persists, Contact Apple Support.


Take care.





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Volume when playing music

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