Apple Event: May 7th at 7 am PT
My personalized Memoji has disappeared from my phone and was replaced with the Unicorn Animoji, which I had never used before. I saw previous posts and noticed no one from Apple responded.
Already reset phone, so don’t need that BS response either.
iPhone 12 Pro Max
This is a user-to-user forum. So, it's unlikely that Apple will reply. If you want to speak to Apple Support, use the Support link at the bottom left of every page of these forums.
Also, restarting a device such as an iPhone is a standard first troubleshooting step. It doesn't take much time and it resolves more things than you would think. Glad to hear you've already taken that step.
What happens when you tap on the actual Memoji button in say, Messages? Do you see your Memoji? What happens if, in the Frequently Used screen above, you tap on the three dots?
This is a user-to-user forum. So, it's unlikely that Apple will reply. If you want to speak to Apple Support, use the Support link at the bottom left of every page of these forums.
Also, restarting a device such as an iPhone is a standard first troubleshooting step. It doesn't take much time and it resolves more things than you would think. Glad to hear you've already taken that step.
What happens when you tap on the actual Memoji button in say, Messages? Do you see your Memoji? What happens if, in the Frequently Used screen above, you tap on the three dots?
Thanks for the tip.
It’s like Messages factory reset itself; only Animojis were there and no trace of my custom Memoji.
If it were me, I'd recreate the Memoji and see if it happens again. If it doesn't, don't worry about it. If it does then more troubleshooting is required, possibly calling Apple.
My personalized Memoji is gone and replaced
