iCloud space payment

why is my payment method being declined


Posted on Mar 31, 2023 1:37 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2023 2:04 PM

Hello temi257,


Thank you for using Apple Support Communities. Sounds like you're experiencing issues with your transaction being declined. If so, we'd like to share a helpful resource with you. This resource has steps that you can attempt that might be able to sort this issue out: If your payment method is declined in the App Store or iTunes Store - Apple Support


How to complete your purchase if a payment failed or was declined
1. On your iPhone or iPad, open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping.
4. Add a different payment method and remove the old one
5. Try to complete your purchase.


If you still can't make a purchase
* You might have an unpaid order. Learn how to pay an unpaid order.
* Contact your financial institution. 
* You might need to ask your financial institution to allow international purchases on your debit or credit card.
* If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
* In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
* Still need help? Contact Apple Support.



We hope these steps are helpful. Thank you for using Apple Support Communities. Take care.



1 reply
Question marked as Top-ranking reply

Apr 4, 2023 2:04 PM in response to temi257

Hello temi257,


Thank you for using Apple Support Communities. Sounds like you're experiencing issues with your transaction being declined. If so, we'd like to share a helpful resource with you. This resource has steps that you can attempt that might be able to sort this issue out: If your payment method is declined in the App Store or iTunes Store - Apple Support


How to complete your purchase if a payment failed or was declined
1. On your iPhone or iPad, open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping.
4. Add a different payment method and remove the old one
5. Try to complete your purchase.


If you still can't make a purchase
* You might have an unpaid order. Learn how to pay an unpaid order.
* Contact your financial institution. 
* You might need to ask your financial institution to allow international purchases on your debit or credit card.
* If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
* In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
* Still need help? Contact Apple Support.



We hope these steps are helpful. Thank you for using Apple Support Communities. Take care.



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