The latest 13.3 update on my 2020 iMac has caused me a problem.
machine boots to logon screen. Password accepted for user. Then just hangs three with rotating circle. A notification about optimising or organising the system appears then goes. I’ve left machine on all night and same screen in morning. I do have an ext ssd that my home folders are on. Prior to the update all was fine.
any ideas please
Windows, Windows 10
Joe90baptist wrote:
Thanks I will do that this evening.
You're welcome.
my worry is that if system is aware my home folders are on ext ssd, it will falter if it cannot find it. However I will try.
Not positive, but that could very well be the problem.
A better option is to keep your Home Folder on the internal drive with macOS, then only move your large Photos and Music Libraries off to the external drive.
Move your Photos library to save space on your Mac - Apple Support
Change where your music files are stored on Mac - Apple Support
thanks for your time.
john
No problem, keep us posted.
Restart in Safe Mode and see if you can log-in.
see > Start up your Mac in safe mode - Apple Support
Then restart normally to see if you can now log-in.
Yes I have been in safe mode. Also at login screen password accepted.
reponse -
unable to access at this time. My system uses wireless keyboard and mouse.
right now its sitting at the logon screen with my avatar and the rotating dots. Mouse is active and movable.
External ssd light on with a small flicker every now and then.
keyboard makes a pop sound when I touch keys.
I cannot move anything now until I can gain access to the system. I’ve been in safe mode now and the password is accepted to login but just sits at the login screen with circle rotating. I’ve left it all night. Came back and it’s still there with circle rotating. That was with ext ssd in and once with ssd disconnected. The internal ssd is only 500Gb but when the upgrade started half was still free.
I should have gone for the 2019 model, that can be ipgraded. My 2020 cannot be upgraded ssd wise.
would appreciate any further help.
what’s the procedure is I reset the machine and put my apps back on
Sorry I have posted again but not properly to your reply.
been in safe mode.
logon password accepted then
SORRY CANNOT ACCESS AT THIS TIME.
Tried again in safe mode.
a notification says
optimising your mac
performance my be affected until completed
it just hangs there with rotating dots
Disconnect the external SSD and try using a USB keyboard. Most any Generic or PC USB Keyboard will work for inputting a password and/or startup commands.
Thanks I will do that this evening.
my worry is that if system is aware my home folders are on ext ssd, it will falter if it cannot find it. However I will try.
thanks for your time.
john
iMac venture 13.3 update cannot log in
