iMessage

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iMessage

This morning I woke up to my iMessages not working. When I check the message section to make sure "iMessage" toggle is on, it says waiting for activation when the toggle is green.

It will send regular sms text however to recipients, for those who are non iPhone users or have the sms setting text on their iPhones enabled.

My phone has never done this before. I did no change to my phone last night or messed with any settings. I don't know how to fix this. I've reset/turned off my phone several times. I have an old iPhone 7 Despite being an older version its still okay to use. I do notice I'm still on iOS 14.2and it hasn't sent me the next update for a while now. It's been on the same one for 8months.

How do fix my iMessage situation. Help?

Posted on Mar 31, 2023 11:45 PM

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Answer 1

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jdo_apple

Community Specialist

Apr 4, 2023 4:46 PM in response to akande291

Hello akande291,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to get iMessage to turn on and activate again. To help with this, please make sure you follow all of these steps:

"Check your device settings

1. Make sure that you’re connected to a cellular data or Wi-Fi network.

2. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.

3. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

Turn off and restart iMessage and FaceTime

1. Go to Settings > Messages and turn off iMessage.

2. Go to Settings > FaceTime and turn off FaceTime.

3. Restart your device:

* iPhone

* iPad

* iPod touch

7. Turn iMessage and FaceTime back on.

Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

1. Make sure that your device has the latest version of iOS or iPadOS.

2. If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.

3. Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.

4. Contact Apple Support.

Get more help

You can also use your email address with iMessage and FaceTime. Sign in to your Apple ID account page and review all the email addresses you have on file, including the one that you're trying to verify. If the email address is incorrect, you can update it. Then click Resend next to the email address that you want to verify."

And those steps are from here: If you can’t turn on or sign in to iMessage or FaceTime - Apple Support

Cheers!

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