iPhone connecting and disconnecting bug on MacBook Air models

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iPhone connecting and disconnecting bug on MacBook Air models

This is absolutely ridiculous! I have an iPhone 12 Pro and iPhone 11 Pro Max, and my grandma has an iPhone 14 Plus, and none of them are connecting properly to my MacBook Air 2015 with macOS Monterey. They keep disconnecting in less than a second, and I can't even press the trust option on the iPhones. It's not like I haven't tried to fix the problem. I've tried using two different cables, and even bought a brand new one, but nothing has worked. The worst part is that when I tried on my friend's iMac late 2015 with macOS Monterey, all three phones connected with all three cables working perfectly fine. But when I borrowed my aunt's MacBook Air 2014 with macOS Big Sur, the same connecting and disconnecting bug happened again! And it's not just my phones that are affected, my aunt's iPhone 11 and her husband's iPhone 13 Pro Max also had the same issue. It's frustrating to see that we were able to connect all three phones properly on my uncle's HP 11th Gen Windows computer, and even on a MacBook Pro 2017. This makes me believe that there is a compatibility bug with your macOS for MacBook Air editions and iOS 16. Please, for the love of all that is good, fix this bug! I can't even backup my phone on my MacBook Air.

Earlier Mac models

Posted on Apr 1, 2023 4:00 AM

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Answer 1

Sean_B1

Community Specialist

Apr 4, 2023 5:47 PM in response to WakaBlazer

Hello WakaBlazer,

We would like to see how we can help you with your iPhones not being able to connect to your MacBook Air. Are you using any security software on the Mac? Check out the steps in this link and get back to us with your results: If your computer doesn't recognize your iPhone or iPad - Apple Support

"1.Look in the Finder or iTunes

On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*

On a Mac with an earlier version of macOS, look for your device in iTunes.

On a PC with iTunes for Windows, look for your device in iTunes.

Learn more about viewing your device in the Finder or iTunes

2.Update the software on all devices

Update your iPhone or iPad

Update your Mac

Update your Windows PC

On your PC you might also need to update iTunes and update drivers.

3.Connect your device directly to your computer

Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device.

If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device.

4.Trust your computer, if asked

If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.

About the 'Trust This Computer' alert

5.Allow the accessory to connect

When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.

Learn about allowing accessories to connect

6.Restart your devices

Restart your iPhone

Restart your iPad

Restart your Mac

Restart your Windows PC

7.Try a different port, cable, or computer

The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.

8.Contact us

If your computer still doesn't recognize your iPhone or iPad, contact Apple Support."

Cheers!

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iPhone connecting and disconnecting bug on MacBook Air models

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