Authentication required - how and where do I authenticate?

Question

Authentication required - how and where do I authenticate?

IPad Pro. After updating to 16.4 I’m unable to open/delete files in the files app without this message … "Can't open file. You need to authenticate before accessing this item". I’ve tried restarting the device but no luck. I’m also signed into iCloud so that’s not the reason. Can anybody help with this, please?

iPad Pro, iPadOS 16

Posted on Apr 1, 2023 7:03 AM

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Answer 1

Axel Foley

Level 10

152,680 points

Apr 1, 2023 9:42 AM in response to Suzie-Floozie

Try and Force restart iPad

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button and keep it pressed until Apple logo appears, release the button.

The above action should resolve the issue. If it does not, then try signing out of iCloud and then signing back in again.

Axel F.

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Authentication required - how and where do I authenticate?

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