Iphone SE Recovery mode

I can't get my iPhone SE A1662 into recovery mode in order to reset it. And I can't get iTunes to recognize it being plugged into my computer. What do I need to do?

Windows, Windows 10

Posted on Apr 1, 2023 7:47 AM

Reply
3 replies

Apr 1, 2023 10:24 AM in response to JethroBPackin

Troubleshooting:

Turn your iPhone On and unlock it -> enter the passcode.

Go to Settings -> set Auto-Lock to Never.

Connect your device to your computer using an Apple USB cable & try also another USB cable.

Make sure your Windows PC is up to date.

Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

 

See also -> Check your third-party security software.

Check the Wi-Fi connection.

Turn Off Hotspot.

Turn Off or remove VPN if necessary.

Disable all AV & Firewalls temporarily while you connect your iPhone.


Apr 2, 2023 11:54 AM in response to JethroBPackin

It is at this moment that I see how important it is to fully explain the situation that I have found myself in. When I asked for a little help yesterday. I left out that my iPhone SE A1662 is disabled, and I do not have access to the password or any of the account info of the previous owner. I bought it off of someone that gave me the explanation that all I had to do was hook it up to iTunes and reset it. It is now looking like I made a bad investment so far.

Apr 2, 2023 12:06 PM in response to JethroBPackin

If you bought 2nd hand iPhone, you must contact the seller (hopefully it is the previous owner), otherwise you have been scammed.

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So you have to contact the previous owner.

 

The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch -> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

 

Then the previous owner has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support

 

Then you can sign in with your own Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)

 

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

It is now looking like I made a bad investment so far.

Yes, ask your money back if possible.


Read this before you buy a newer iPhone.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone SE Recovery mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.