Sound out of sync

I just bought Finding Nemo on Apple TV and the sound is out of sync. Running video through displayport to the TV and audio through headphone out. Changed computer but the problem is the same. Does anybody know what might be the problem?

Posted on Apr 1, 2023 9:15 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2023 10:37 AM

Hello DonRickardo,


If you have the same issue with this item on both your Apple TV and a computer, then it sounds like the problem is coming from the actual item and it's not a device issue. You'll want to contact Apple and report the issue with that specific item: Get Support


Just select iTunes Store > Connecting & Downloading > Item plays, but looks or sounds bad > Continue, to access their contact options.


Cheers!

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 5, 2023 10:37 AM in response to DonRickardo

Hello DonRickardo,


If you have the same issue with this item on both your Apple TV and a computer, then it sounds like the problem is coming from the actual item and it's not a device issue. You'll want to contact Apple and report the issue with that specific item: Get Support


Just select iTunes Store > Connecting & Downloading > Item plays, but looks or sounds bad > Continue, to access their contact options.


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Sound out of sync

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.